Overlaps in Internet-Mediated Conversation: A Case Study of a Telegram Phone Interaction
DOI:
https://doi.org/10.70036/cltls.v3i1.38Keywords:
Classifications of overlaps, Conversation Analysis, Overlap resolution devices, Social Interaction, Telegram Phone Call, Transcription, Types of overlapsAbstract
Background: In digital communication contexts, such as audio phone calls via messaging applications like Telegram, overlaps may occur differently due to the absence of visual cues and varying levels of speaker coordination, particularly among second-language users. Aims: This article investigates overlaps that occurred in an audio phone call conversation on Telegram. This research aims to identify classifications and types of overlaps as well as to comprehend the overlaps resolution devices employed by the speakers: two Indonesian women using English during the conversation. Methods: The research method used here is a descriptive-qualitative analysis. The study applied Anthony J Liddiocat’s theory to define overlap resolution devices. As for the classifications and types of overlaps, the study uses Adda et.al (2007) and Niapele’s et.al (2022) concept. The data is taken from an audio phone call conversation via Telegram. Result: Incorporating evidence from review of related studies, data, and result of investigation, this current research demonstrates that of four overlaps classifications, it is found that the most commonly employed classification goes to backchannel following the other with the next order being in anticipated turn-taking, turn request, and length complementary. Additionally, the use of overlaps resolution device such as perturbations and hitches are evenly used by both speakers in addressing the overlaps. It also shows that speaker behavior (latching) plays an extensive part for the overlaps to occur. Implications: These findings contribute to the field of conversation analysis by highlighting how overlap phenomena function in digital spoken interactions, particularly in second-language communication contexts. The study also provides practical insights for language teaching and communication training by emphasizing the importance of managing overlaps and turn-taking strategies to improve interactional competence in real-life and online conversations.
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